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Frequently Asked Questions

Top 10 Questions

  1. What assurances do you have that our data and our client’s data is completely secure?
  2. How do I download the completed PDF files?
  3. I uploaded my documents, but after 2 hours, it’s still not completed. Why?
     
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About GruntWorx

  1. What is GruntWorx™?
  2. What are the benefits of using GruntWorx?
  3. What makes GruntWorx unique?
     
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Your Data Security

  1. How is my clients' data secured?
  2. How long are my organized files kept available to me in my online account?
  3. What if I forget my password? How will you know it's me?
     
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Using GruntWorx

  1. How do I use GruntWorx?
  2. How do I set up GruntWorx?
  3. Do I need to wait until I've received all my client's source documents before I use GruntWorx?
     
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Troubleshooting

  1. Why are the graphic images of the Copanion website unclear and pixilated using Internet Explorer 6 or 7?
  2. I received a message that states the PDF file I uploaded isn't good… what happened?
  3. I closed my browser without logging out, and now I can't log back in?
     
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Sales / Support

  1. Who can I contact for Sales or Marketing questions?
  2. How do I contact Customer Support?
  3. What are the fees/prices for the service?
     
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