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Your Data Security

  1. How is my clients' data secured?
  2. What assurances do you have that our data and our client’s data are completely secure?
  3. How long are my organized PDF's kept on your servers/available to me on my online account?
  4. What happens if I forget my password?
  5. What if I forget the email address that I signed up with?
  6. Is all the data stored in the U.S.? Can it be accessed by people or computers outside of the U.S.?

 

Your Data Security

  1. How is my clients' data secured?

    We have engineered our systems to achieve the highest levels of accuracy and security.  All communications between your computers and our servers are secured with the same technology used in electronic filing and electronic banking (128-bit SSL/Secure Sockets Layer encryption). Copanion uses VeriSign's SSL Certificate with Extended Validation (EV) and server-gated cryptography (SGC), the most secure option for SSL with the highest authentication and the strongest encryption. VeriSign is the Internet's oldest and largest security provider (verisign.com). Our servers are hosted at SAS 70 Type II compliant NaviSite data centers in the United States. Audited NaviSite operational controls and procedures include physical security; logical authentication; security monitoring; systems, environmental and problem management; and system backup. The NaviSite data center has delivered virtually 100% uptime since it opened in 1998 (navisite.com).

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  2. What assurances do you have that our data and our client's data are completely secure?

    Document security and data privacy are paramount to the success of our business. 
     
    Our industry-leading safeguards provide the best possible assurance of the security of all data.  Our software runs on servers that are hosted at SAS 70 Type II compliant NaviSite data centers in the United States (www.navisite.com).  All communications between your computers and our servers are secured with the same technology used in electronic filing and electronic banking (128-bit SSL/Secure Sockets layer encryption).  We use VeriSign’s SSL Certificate with Extended Validation and server-gated cryptography, which is the most secure SSL option with the highest authentication and the strongest encryption (www.verisign.com).
     
    We will never contact nor solicit your clients for any reason.  We will never sell or rent any information on their source documents.  All your data is stored in the U.S., and is never accessible by anyone or any computer outside of the United States.  Ever. 
     
    As noted in our Privacy Statement, client records may be viewed or accessed only for the purpose of resolving a problem, support issue, quality concern, suspected violation of Copanion’s User Agreement,  or as may be required by law.  Select employees permitted to view this data have passed extensive background checks, are located in secure areas within our offices in the United States (accessible only via secure passkeys), are bound by stringent confidentiality agreements, and are fully insured.
     
    We hope this gives you confidence that Copanion manages this sensitive data with the utmost care and integrity.

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  3. How long are my organized PDF's kept on your servers/available to me on my online account?

    We will keep all data on our servers (unless you choose to delete them) until 10/31/2008.

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  4. What happens if I forget my password? How will you know it's me?

    If you happen to forget your password, just click the 'Forgot your password?' link, and type in the email address you signed up with, and an email will be sent to you with instructions on how to reset your password.

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  5. What if I forget the email address that I signed up with?

    You'll need to remember the email address you signed up with, as that is one of our security measures. We cannot reset any passwords without the correct username (which is the email address you signed up with), and if you forget it, you'll need to sign up with a whole new account on a new email address.

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  6. Is all the data stored in the U.S.? Can it be accessed by people or computers outside of the U.S.?

    All your data is stored in the U.S., and is never accessible by anyone or any computer outside of the United States. Ever.

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