Customer Support Control Panel

Customer Support Control Panel

For those support instances where a higher level of interaction is needed to quickly solve your issue, we can use LogMeIn Rescue to diagnose and assist you, on your PC, as you watch!

LogMeIn Rescue provides us temporary, permission-based access to your desktop via a web-based system. There is no software that is downloaded to your PC, and you have full control over the interaction, including the ability to terminate the desktop sharing with the click of a button.

By having the Support Specialist logged onto your computer with you, viewing your situation in real-time, most issues can be fixed right over the phone on the first call!

To start desktop sharing, enter the 6 digit PIN code given to you by the Copanion Support Specialist.

 

Enter your 6-digit PIN code: