Copanion Privacy Policy
Privacy Statement Effective as of November 1, 2007
At Copanion, we respect and protect the privacy of our customers and the security of the information that they entrust to us as though it were our own. We greatly value our relationship with you and we want you to understand the standards that govern the information and privacy practices of our website. Throughout this Privacy Policy, we refer to information that personally identifies you as "personal information."
We protect your information
We work to protect your personal information and your clients' documents and information ("Data") from loss, misuse or unauthorized alteration by using industry-recognized security safeguards such as firewalls.
Our employees and agents are trained and required to safeguard your information. Using physical, electronic and procedural safeguards, we restrict access to personal information to those employees and agents for business purposes only. Additionally, we use internal and external resources to review the adequacy of our security procedures.
All communications between your computers and our website are secured with 128-bit Secure Sockets Layer (SSL) encryption. We use VeriSign's SSL Certificate with Extended Validation (EV) and server-gated cryptography (SGC,) the most secure option for SSL with the highest authentication and the strongest encryption.
We host our website at SAS 70 Type II audited secure data centers located in the United States of America.
We require you to enter your username and password each time you login.
These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of Data.
How we use the information
When we ask you for information, we will tell you - or it will be clear - what we need to know to fulfill your request and how the information you provide to us will be used. For example, if you register to use the services offered on our website ("Services"), we will ask you for your name, your firm name, e-mail address, password and other contact information. Your email address serves as your login name. At the time you express interest in attaining additional information, or when you register for the Services, we may also ask for additional personal information, such as your title, mailing address, phone number, fax number or additional firm information. You can opt out of providing this additional information by not entering it when asked. You can update or remove your personal information at any time by logging into the website and editing your personal information. You can view your updated profile to confirm that your edits have been made.
We use the information that we collect to set up Services for you and your firm. We may also use your information to tell you about products or services we think might interest you, to send you email newsletters or to invite you to participate in product or service-related surveys. You can opt out of being contacted by us, or receiving an email newsletter or other information from us, at any time by sending an email to opt-out@copanion.com.
- We do not sell or rent your personal information to anyone.
- We do not share your personal information with anyone outside of Copanion for their marketing or promotional use.
We will not review, share, distribute, print, or reference any of your Data except as provided in Copanion's User Agreement, or as may be required by law. Individual records may at times be viewed or accessed only for the purpose of resolving a problem, support issue, quality concern or suspected violation of Copanion's User Agreement, or as may be required by law. Of course, you are responsible for maintaining the confidentiality and security of your user registration and password.
We may also collect certain information from visitors to and customers of our website, such as Internet addresses. This information is logged to help diagnose technical problems, and to administer our website in order to constantly improve the quality of the Service. We may also track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers and provide such information to third parties.
If you elect to use our referral service for informing a friend about our website, we ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting them to visit the site. We do not store this information.
Because of the financial nature of our business, this website is not designed to appeal to children under the age of 13. We do not knowingly request or receive any information from children.
Our relationships with third parties
We contract with third parties to assist us in servicing you, for example, by filling customer orders or providing customer service. The contracts outline the appropriate use and handling of your information and prohibit third parties from using any of your personal information for purposes unrelated to the product or service for which they've been contracted. Vendors are required to maintain the confidentiality of the information we provide to them.
We may disclose or report personal information in limited circumstances where we believe in good faith that disclosure is required under the law. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities to comply with a legal process such as a court order, subpoena, search warrant or a law enforcement request.
We have business partners that provide services, some of which are co- branded; these partner services and websites are clearly identified. When you request any of these products or services, you are permitting us to provide your personal information to the partner to fulfill your request. Our website may provide links to third party sites, such as those of our business partners and online advertisers. Because we do not control the information policies or practices of these third parties, you should review their privacy policies to learn more about how they collect and use personal information.
Should we sell, merge or transfer any part of our business, part of the sale may include your personal information. If so, you will have the opportunity to ask not to receive promotional information following any change of control.
We may use sources outside of Copanion to supplement the information you give us. For example, we may validate your address using other sources. We use this data to help us maintain accuracy and provide you with better service.
How we use Web technologies
We use a variety of technologies on our website. Among these are cookies, which are pieces of information that our website provides to your browser. Cookies allow us to track overall site usage and determine areas users prefer. Cookies also allow us to customize your visit to our website by recognizing you when you return. You can choose to decline cookies while at our website, however, this may limit your ability to access certain areas of our website. Most browsers accept and maintain cookies by default. Check your browser's "Help" menu to learn how to change your cookie preference.
When we track activity on our website, we collect information such as your IP address, browser type and version, and pages you view. We also keep track of how you get to our website and any links you click on to leave our website. We do not track URLs that you type into your browser, nor do we track you across the Internet once you leave our sites. We use your website activity to assist you by reducing the need to re-enter your data and to help us resolve technical support issues. We may also use this information to offer you a personalized web experience and to tailor our offerings to you.
We may access and set cookies using Web beacons, also known as pixel tags, which are invisible graphical images. These Web beacons tell us useful information regarding our website such as which pages users access. When we send e-mails, we may include a single-pixel GIF to determine the number of people who open our e-mails. When you click on a link in an e-mail, we record this individual response to allow us to customize our offerings to you.
Advertising networks that serve ads on our website may assign a different cookie to you. The information collected is anonymous and is not linked to your personal information. These cookies may be used to select which ads you see and determine the effectiveness of this advertising. You may choose to decline cookies from third-party ad servers which we do not control.
To provide you with a seamless experience, we may occasionally use framing. Though your browser may indicate you are at www.copanion.com, you may be on a partner's site. To determine which site you are on, right-click on the page and then select "Properties." (Macintosh users should press the control key, click their mouse on the site and then look at "View Source.")
We give you choice and control
We may use your contact information to tell you about other products or services that we think might interest you. However, if you don't want us to contact you for promotional purposes, you can tell us when you provide the information. You may also specify your contact preferences on the "My Account" page of our website. Your contact preferences only apply to marketing contact. We may need to communicate with you regarding the usability of your product or critical messages relating to your service or software (such as service messages, subscription renewal notices, critical notices, or legally mandated notices.)
You can update or correct your contact information relating to your Copanion account by using the "My Account" page of our website.
You can contact us
If you have questions or concerns about Copanion's collection, use, or disclosure of your personal information, please email us at privacy@copanion.com. You may also write us at:
Privacy Team
Copanion, Inc.
One Tech Drive
Andover, MA 01810